Sources list for CALL CENTER:

Armitage-Johnstone, (2002). Tony. Ageism: Look for those with a touch of gray. Call Center. Retrieved from the Internet at: http://www.call-centre-europe. com/html/49content/ageism.htm. Armitage-Johnstone, (2002). Tony. Ageism: Look for those with a touch of gray. Call Center. Retrieved from the Internet at: http://www.call-centre-europe. com/html/49content/ageism.htm.
Workers Over 65

Call centres need IT edge. ( PCW) Available http://www.pcw.co.uk/News/1147658( Accessed 2004, March 28)
Call Centers

Sumul8 ( Simul8 Corporation) Available: http://www.simul8.com/product s/call_center_simulations.htm Sumul8 ( Simul8 Corporation) Available: http://www.simul8.com/product s/call_center_simulations.htm ( Accessed 2004, March 28)
Call Centers

Anonymous. (2004). Call centres losing millions of working days to absence. Occupational Health., 56, 1, 4
UK Outsourcing to India

Armistead, Colin, Kiely, Julia, Hole, Linda, & Prescott, Jean. (2002). An exploration of managerial issues in call centres. Managing Service Quality., 12, 4, 246-256
UK Outsourcing to India

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